Free shipping and returns

Shipping Policy

Thank you for shopping with Proscenic! We aim to deliver your orders swiftly and securely. Please review our shipping policy for more details.

1. Shipping Warehouses and Deliverable Regions

  • Shipping Warehouse: EU Warehouse, UK Warehouse, US Warehouse, JP Warehouse, China Warehouse.

  • Deliverable Regions: European Union (EU) Countries, United Kingdom (UK), United States (US), Japan (JP)

2. Shipping Time = Order Processing Time + Delivery Time

  • Processing Time: Orders are typically processed and shipped within 1-2 business days from the date of purchase. Please note that processing times may vary during peak seasons or special promotions. Orders placed on weekends or public holidays will be processed the next business day.

  • Delivery Time:

    • Local Warehouse Shipments: Delivered within 3-7 business days (Shipping from local warehouse).

    • Accessories: Some accessories may ship from our China warehouse, which can take 10-15 business days for delivery.

3. Shipping Methods and Shipping Fee

  • Shipping Methods: We offer various shipping options to suit your needs, including UPS, DHL, EMS, FedEx.
  • Shipping Fee: All products from our store are free of shipping.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor the status of your order through the carrier’s website/17 track.

  • For any shipping-related inquiries, please feel free to reach out to our customer service team.

5. Order Cancellation

  • If you would like to cancel your order, please contact our customer service team as soon as possible before the package has been shipped.
  • If the package has already been shipped, you may REJECT the delivery upon arrival.
    Once the package is successfully delivered, cancellations will need to follow our [Return & Refund Policy], and you may be responsible for the return shipping cost.
  • To avoid unnecessary loss, we recommend contacting the shipping carrier to REJECT the package if it has already been dispatched.

6. Address Accuracy

  • Please double-check your shipping address at checkout to ensure it is correct and complete.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If you realize an error in your shipping address after placing the order, please contact us immediately. We will attempt to update your address before shipment, but cannot guarantee it.

7. Lost or Damaged Packages

  • Lost Packages
    Standard delivery typically takes 3–5 business days. However, delays may occur due to unforeseen circumstances.
    If your package has been delayed for more than 7 business days beyond the estimated delivery date, please contact us. We will initiate an investigation with the carrier. If the package is confirmed as lost, we will either reship the item or issue a refund based on your preference.
  • Damaged Packages
    If your order arrives damaged, please contact us immediately. We may ask you to provide photos of the damaged item(s) and packaging to assist with our claim process.

Note: Proscenic is not responsible for packages marked as "delivered" but subsequently lost or stolen. In such cases, we recommend contacting your local authorities for further assistance.

8. Shipping Delays

  • While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, such as weather, natural disasters, or disruptions in shipping carriers’ operations.

  • In case of such delays, we will notify you and do our best to resolve the issue. Thanks for your understanding.

9. Returns and Exchanges

  • If you are not satisfied with your purchase or have received a defective item, please refer to our Return & Refund Policy for instructions on how to return or exchange the product.

  • Return Shipping Costs: For defective products, Proscenic covers the return shipping costs. For non-defective returns, the buyer is responsible for return shipping fees.

Customer Support:

If you have any questions about our shipping policy or need assistance with your order, feel free to contact us:

Thank you for choosing Proscenic! We look forward to serving you.

© 2025 Proscenic. Powered by Shopify